The offer and sale of products on our web site ("solstiziomilano.com") are governed by these Terms and Conditions.
1. Our trade policy
The Seller offers for sale, on solstiziomilano.com, products and carries out its e-commerce activities are available exclusively to its end users who are "consumers".
When we speak of " Consumer" shall mean any person acting on solstiziomilano.com purposes not related to his trade, business or professional activity. If you are not a "consumer" , please refrain from entering into business transactions through solstiziomilano.com
In view of its commercial policy , the Seller reserves the right not to accept orders from anyone other than the "consumer " and any orders that do not comply with its trade policy.
These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on solstiziomilano.com solstiziomilano.com between users and the Seller .
The General Conditions of Sale do not regulate the provision of services or the sale of products by persons other than the Seller that are on solstiziomilano.com through links, banners or other hypertext links. We suggest that , before placing orders and purchasing products and services from persons other than the Seller , to verify their conditions of sale because the seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of operations commerce between users and third parties solstiziomilano.com.
2 . How to conclude a contract with Solstizio
To conclude the purchase of one or more products on solstiziomilano.com , you must fill out the order form and send it electronically to the Seller via computer, following the instructions .
The order form contains a link to the General Conditions of Sale, and a summary of information on the characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes ) , of the means of payment that you can use to purchase each product and the method of delivery of products purchased , the cost of shipping and delivery, a reference to the conditions for the exercise of your right of withdrawal and the procedures and deadlines for the return of products purchased .
The contract is concluded when the seller receives , via computer , your order form, after verifying the correctness of the data relating to your order.
Before proceeding with the purchase of products through the transmission of the order form , you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for your own personal use .
The order form will be stored in our database for the period of time required to process your order and as provided by law. You may access your order form by clicking on the section called my order.
Before submitting the order form, you will be asked to identify and correct any errors in data entry.
The language used to conclude the contract with the Seller is Italian.
The contract, Solstizio will process your purchase order.
The Vendor may not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products .
In these cases , we'll inform you by e -mail that the contract is not concluded and that the Vendor has not carried out your purchase order specifying the reasons .
If the products presented on solstiziomilano.com , are no longer available for sale at the time of your last access to the site or sending the order form, the Seller will inform you promptly and in any case within thirty (30 ) days from the day following that on which you sent your order to the Seller , the unavailability of the ordered products. In the case of forwarding the order form and payment of the price , the Seller will refund you anticipated .
With the transmission of the order form , you unconditionally accept and undertake to observe in dealing with the Seller, these Terms and Conditions . If you do not agree with any of the terms set forth in the General Terms of Sale, please do not submit your order form for the purchase of products on solstiziomilano.com .
By submitting the order form, you confirm that you understand and accept the Terms and Conditions of Sale and additional information contained in solstiziomilano.com .
The contract, the Seller will send you by e- mail, a receipt of the purchase order , containing a summary of the information contained in the order form ( General Terms and Conditions of Sale, Information on the right of withdrawal, the information relating to essential characteristics of the product and the details of the price , means of payment and delivery costs) .
We remind you that the product you buy is intended only for the country in which you place your order ; Therefore , if you decide to place the product in a different country , you are responsible for placing and you are required to follow the regulations and restrictions applicable both for export from the country in which you purchased the item for import in the country in which you intend to take . Sloop disclaims any responsibility from now on.
3 . Guarantees and prices of products
On solstiziomilano.com are offered for sale only top quality products.
The main characteristics of products are shown on solstiziomilano.com within each product page. The images and colors of the products offered for sale on solstiziomilano.com may not exactly correspond to the real effect of the Internet browser or monitor used .
The prices of the products may be subject to change. Check the final price of sale before sending the relevant order form.
Purchase requests from countries not included among those displayed in the splash page can not be accepted by the Seller .
All products come with an identification tag . We ask that you do not remove the tag from the purchased products, which are an integral part .
The Seller, in the event of exercise of your right of withdrawal, has the right not to accept the return of products that are returned without the corresponding tag or that have been altered from their original status or that have been damaged.
To pay the price of the products and the related shipping and delivery, you can follow one of the procedures indicated on the order form.
The financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of return of the products, as a result of the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police commission of fraud solstiziomilano.com. The price for the purchase of products and the cost of shipping and delivery, as indicated on the order form, will be charged to your account at the time of shipment of the products purchased.
5. Shipment and delivery of products
Please pay attention to the information in this section because the information contained herein form an integral and essential part of these Conditions of Sale and, therefore, is believed to be completely understood and accepted at the time of transmission of the order form.
6 . Customer Care
Requests for information by phone 02-39264621 or email firstname.lastname@example.org.
7 . Withdrawal
You have the right to terminate its contract with the Seller, without any penalty and without specifying the reason, within ten (10 ) working days from the day of receipt of goods purchased on solstiziomilano.com
To cancel the contract you must use the Return Form .
In this case, you must return the goods to the seller handing them over to the carrier for shipment within ten ( 10) working days from when you received the goods .
The only costs at your own expense are those for return of purchased products.
If you decide to use the shipper indicated by the Seller in the Return Form , however, will not have to perform in person the payment of expenses , at your expense , to return the products purchased. The payment of the costs of returning products purchased will be made, on your behalf , directly by the seller, which will free you from any obligation to make payment therefore to the shipper . The Seller, for the payment of the refund, the refund will keep it in a lump sum amount equal to the cost previously incurred for shipping and delivery to your home the products purchased. In addition, from the time of delivery of the products purchased by the Seller to the shipper indicated in the Return Form , the Seller will exempt from any liability in case of loss or damage to the products during transport.
In case you decide to use a carrier other than that designated by the Seller in the Return Form , you will instead perform in person the payment of expenses , at your expense , to return the products purchased. In this case you will be refunded the cost previously incurred for delivery to your home the purchased products, however , will remain at your expense any responsibility in case of loss or damage to the products during transport.
The return right - besides compliance with the terms and conditions described in paragraphs 8.1, 8.2 , 8.3 and 8.4 - is exercised properly if they are fully met the following conditions :
- The Return Form must be properly completed and submitted to the Seller within ten ( 10) working days of receipt of goods ;
- the products must not have been used, worn, washed or damaged;
- the identification tag must still be attached to the products , which is an integral part of the goods;
- Products must be returned in their original packaging;
- returned products must be sent to the seller in a single shipment. The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times ;
- Returned products must be delivered to the shipping company within ten ( 10) working days from the date you received the products.
If the return right is exercised in conformity with the procedures and terms set out in this paragraph 8 , the Seller shall refund the amounts paid for the purchase of products in accordance with the procedures and deadlines.
The money will be reimbursed as soon as possible and in any event within thirty ( 30) days from the date on which the Seller is aware of the exercise of your right of withdrawal, will start the refund procedure once checking the correct execution of the terms and conditions set out above , as indicated in paragraph 9.
If you do not comply with the procedures and time limits for the exercise of your right of withdrawal, as specified in this paragraph, you will not be entitled to a refund of the money paid to the Vendor; however, you shall be entitled , at your expense , the products in the state in which they were returned to the Seller. Otherwise, the seller is entitled to keep the products in addition to sums already paid for their purchase.
8 . Timing and mode of repayment
After the return of the goods , the Seller shall check the conformity thereof to the terms and conditions set out in paragraph 8 . In the event that the checks are successfully concluded , the Seller shall send you e-mail about the acceptance the acceptance of the returned products .
Whatever the mode of payment you used, the refund is triggered by the Seller in the shortest time possible and in any case within thirty ( 30) days from the date on which the Seller is aware of the exercise of your right of cancellation after verification of the correct execution of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who has made the payment of sums due for their purchase , the repayment of the sums in the event of exercise of the right of withdrawal, will be performed by the Seller, However, against those who made the payment .
The value date of the crediting shall be the same ; therefore you will not suffer any loss in terms of bank interest.
The Seller indicates the consignor for the return of the courier products Italian Post Office.
If you decide to use , for the return of products , a carrier other than that designated by the Seller , you will be charged the shipping charges , including liability in case of loss or damage to the products.
10 . Applicable Law and Disputes
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 . 206 on consumption , with specific reference to the rules on distance contracts and by Legislative Decree No 9 April 2003 . 70 on certain aspects of electronic commerce .
In the event of a dispute between the Seller and each end user , arising from the Terms and Conditions of Sale, the Seller warrants , as of now , the full agreement and acceptance of the conciliation service RisolviOnline . RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement , with the help of a competent and neutral conciliator , in a friendly and safe on the Internet. For more information on RisolviOnline rules or to submit a request for conciliation access to risolvionline.com
11. Amendments and updates
The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication of solstiziomilano.com.